Refund and Return Policy

At Maple Cottage Publishing LLC, your satisfaction is our highest priority. We want you to love every coloring book you purchase from us — from the moment you open the package to the final stroke of color on the page. However, we understand that sometimes a product may not meet your expectations, or you may simply change your mind. That is why we have established a clear, fair, and straightforward Return and Refund Policy that protects both you and our business.

This policy is designed to give you peace of mind when shopping with us, knowing that if something isn’t right, we will make it right. We believe that a transparent return policy is not just a legal requirement — it is a fundamental part of building trust and lasting relationships with our customers.

Our Commitment to Your Satisfaction

Before we dive into the specific terms and conditions of our return policy, we want to emphasize our core philosophy: we stand behind every product we sell. We are confident in the quality of our coloring books, from the thickness of the paper to the precision of the illustrations. However, we also recognize that personal preferences vary, and we respect your right to change your mind.

Our goal is to make the return process as simple, hassle-free, and customer-friendly as possible. We are not here to make returns difficult — we are here to ensure that every customer has a positive experience with Maple Cottage Publishing, whether that means keeping a book you love or returning one that isn’t quite right for you.

Return Window: 30 Days from Delivery

You may return any eligible item purchased directly from Maple Cottage Publishing for a full refund of the purchase price, provided that you initiate the return within 30 days of the delivery date.

How the 30-Day Window Works

The 30-day return window begins on the date your order is delivered to the shipping address you provided. This means:

  • If your order was delivered on the 1st of the month, you must initiate your return by the 31st of that month.

  • The return window applies to the date you contact us to request a return, not the date you ship the item back. However, we do ask that you ship the item back to us within a reasonable timeframe after initiating the return.

Why 30 Days?

We have chosen a 30-day return window because we believe it provides ample time for you to receive your order, inspect it, and decide whether it meets your expectations. This timeframe is consistent with industry standards and is the same return window offered by many leading publishers. We believe it strikes the right balance between giving you enough time to make a decision and allowing us to manage our inventory effectively.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Condition of the Item

  • Unused and Unmarked: The coloring book must be in unused condition. This means no pages have been colored, marked, or written on. We cannot accept returns for books that have been partially or fully colored.

  • No Damage: The item must be free from damage caused by the customer, including tears, stains, water damage, or any other form of physical deterioration.

  • Original Packaging: Whenever possible, please return the item in its original packaging. While this is not strictly required, it helps protect the book during shipping and ensures that we can process your return efficiently.

Proof of Purchase

To process a return, we require proof of purchase. This can be:

  • Your order confirmation email

  • Your order number (which you can find in your account or in your confirmation email)

  • A copy of the packing slip included with your shipment

If you are unable to provide proof of purchase, we may not be able to process your return. Please keep your order confirmation email for your records.

Items Not Eligible for Return

While we accept returns on most products, certain items are excluded from our return policy:

  • Digital Products: Due to the nature of digital content, we do not accept returns or offer refunds for digital downloads, including eBooks or digital coloring books. Once a digital product has been downloaded, it cannot be returned.

  • Gift Cards: Gift cards are non-refundable and non-returnable.

  • Sale Items: Items purchased at a discounted price during promotional sales may be subject to different return terms. Please check the specific promotion details for more information.

  • Custom or Personalized Orders: If we offer custom or personalized coloring books in the future, these items will be non-returnable unless they arrive damaged or defective.

How to Initiate a Return

Returning an item to Maple Cottage Publishing is a simple process. Please follow these steps to ensure your return is processed quickly and correctly.

Step 1: Contact Us

Before shipping any item back to us, you must contact us to initiate the return process. This allows us to provide you with the correct return address and any specific instructions.

Please contact us using one of the following methods:

  • Email: amazon@mcbooks.com.vn

  • Phone: +84934095039

  • Contact Form: Available on our website at maplecottage.store

When you contact us, please provide the following information:

  • Your order number

  • The name of the product(s) you wish to return

  • The reason for the return (this helps us improve our products and service)

  • Whether you would prefer a refund or an exchange (if applicable)

Step 2: Receive Return Authorization

Once we receive your return request, we will review it and provide you with a Return Authorization (RA) number. This number helps us track your return and ensures that it is processed correctly.

Please do not ship any items back to us without first obtaining a Return Authorization number. Returns sent without an RA number may not be processed, and we cannot guarantee that we will be able to issue a refund.

Step 3: Prepare Your Package

Once you have received your RA number, please prepare your package for return:

  • Place the item(s) in a sturdy shipping box or envelope.

  • Include a copy of your original packing slip or a note with your order number and RA number.

  • If you do not have the original packing slip, please include a note with your name, order number, and RA number.

Step 4: Ship the Item

You are responsible for the cost of shipping the item back to us. We recommend using a shipping method that provides tracking information and insurance, as we cannot be responsible for items that are lost or damaged in transit.

Please ship your return to the following address:

Maple Cottage Publishing LLC
Returns Department
5900 Balcones Dr STE 100
Austin, TX 78731
United States

Step 5: Confirmation and Processing

Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund or exchange as quickly as possible.

Refund Process and Timeline

Once your return is received and inspected, we will process your refund. Here is what you can expect:

Refund Method

Refunds will be issued to the original payment method used for the purchase. This means:

  • If you paid by credit or debit card, the refund will be credited back to that card.

  • If you paid by Apple Pay or Google Pay, the refund will be processed through those platforms and credited to the associated payment method.

Refund Amount

You will receive a refund of the full purchase price of the returned item(s), less shipping and handling costs. This means:

  • The original shipping cost you paid is non-refundable.

  • You are responsible for the cost of return shipping.

  • Sales tax, if applicable, will be refunded in accordance with state laws.

Refund Processing Time

You can expect to receive your refund within 7 to 14 business days of our receipt of your returned item. The exact timing depends on:

  • How quickly we receive and inspect your return

  • Your bank or credit card issuer’s processing times

Please note that business days are Monday through Friday, excluding US federal holidays.

Partial Refunds

In certain situations, we may issue a partial refund rather than a full refund. This may occur if:

  • The item is returned in a condition that does not meet our eligibility criteria (for example, if the book has been colored or damaged)

  • The item is missing parts or accessories

  • The return is initiated outside the 30-day window

In these cases, we will contact you to explain the reason for the partial refund before processing it.

Exchanges

If you received a defective or damaged item, or if we shipped you the wrong product, we will replace it at no cost to you. Please contact us within 30 days of delivery to arrange for an exchange.

How Exchanges Work

  1. Contact us at amazon@mcbooks.com.vn or by phone at +84934095039 to report the issue.

  2. Provide your order number and a description of the problem (defective, damaged, or incorrect item).

  3. We will arrange for a replacement to be shipped to you at no additional cost.

  4. In some cases, we may ask you to return the original item. If so, we will provide a prepaid return shipping label.

Exchanges for Change of Mind

If you simply changed your mind and would prefer a different title, we recommend returning the original item for a refund and placing a new order for the desired book. This is the fastest and most efficient way to get the product you want.

Damaged or Defective Items

We take great care in packaging our products to ensure they arrive in perfect condition. However, occasionally items may be damaged during shipping. If your order arrives damaged or defective, please contact us immediately.

What to Do

  1. Contact us within 7 days of delivery to report the damage or defect.

  2. Provide your order number and a description of the issue.

  3. If possible, please include photos of the damaged item. This helps us document the issue and improve our packaging.

Resolution

For damaged or defective items, we will:

  • Replace the item at no cost to you

  • Cover the cost of return shipping (if we ask you to return the original item)

  • Process your replacement as quickly as possible

We do not charge restocking fees for damaged or defective items.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We process orders quickly to ensure fast delivery, so we cannot guarantee that we will be able to cancel your order once it has been shipped.

Before Shipment

If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.

After Shipment

If your order has already been shipped, you will need to follow our standard return process once you receive the item. You may return the item for a refund, subject to the terms and conditions outlined in this policy.

Return Shipping Costs

Understanding return shipping costs is important. Here is a summary of how shipping costs are handled:

Scenario Who Pays Return Shipping?
Change of mind / no longer want the item Customer
Ordered wrong item by mistake Customer
Item arrived damaged Maple Cottage Publishing
Item was defective Maple Cottage Publishing
Wrong item was shipped Maple Cottage Publishing

For returns where you are responsible for shipping costs, we recommend using a trackable shipping method. We cannot be responsible for items that are lost or damaged during return transit.

International Returns

We are proud to serve customers around the world. If you are returning an item from outside the United States, please be aware of the following:

  • You are responsible for all return shipping costs and any customs duties or taxes that may apply.

  • Please ensure that your return package is clearly marked as “Returned Goods” to avoid customs delays.

  • The 30-day return window still applies, based on the original delivery date.

  • International returns may take longer to reach us, so please allow extra time for shipping and processing.

Restocking Fees

We do not charge restocking fees for returns that meet our eligibility criteria. However, we reserve the right to charge a restocking fee in the following circumstances:

  • The item is returned in a condition that requires cleaning, repair, or repackaging before it can be resold.

  • The item is returned without its original packaging or with missing components.

  • The return is initiated outside the 30-day window but is accepted on a case-by-case basis.

Any restocking fees will be clearly communicated to you before they are applied.

Legal Compliance and Your Rights

US Federal and State Laws

While there is no federal law in the United States that requires businesses to accept returns, many states have laws that protect consumers. For example:

  • In some states, if you do not post a clear return policy, you may be required to accept returns for up to 30 or 60 days.

  • If you make promises about refunds or product performance, you must honor them.

We comply with all applicable federal and state laws and have designed our return policy to be fair, transparent, and legally compliant.

FTC Requirements

The Federal Trade Commission (FTC) requires that all advertising, including refund promises, must be truthful and not misleading. If we offer a “30-day money-back guarantee,” we honor it as described. We also comply with the Mail, Internet, or Telephone Order Merchandise Rule, which requires us to ship orders within the time stated or, if no time is stated, within 30 days.

Payment Processor Requirements

Our payment processor, Stripe, requires that we have a published return and refund policy. This policy fulfills that requirement and ensures that our payment processing remains in good standing.

Why a Clear Return Policy Matters

At Maple Cottage Publishing, we believe that a clear and fair return policy is essential for several reasons:

Building Trust

When you shop with us, you can do so with confidence, knowing that if something isn’t right, we will make it right. A transparent return policy removes purchase anxiety and shows customers that we stand behind our products.

Encouraging Repeat Business

Studies show that over 90% of consumers will buy again from a store that offers a positive return experience. By making returns easy and hassle-free, we turn one-time buyers into loyal, repeat customers.

Preventing Disputes

A well-defined return policy is our first line of defense against payment disputes and chargebacks. When customers know exactly what to expect, misunderstandings are minimized.

Operational Clarity

Our team has clear rules for handling returns, refunds, and exchanges, which reduces errors and keeps our customer service consistent.

Frequently Asked Questions About Returns

Can I return a coloring book that I have already started coloring?

No. To be eligible for a return, the coloring book must be unused and unmarked. Once pages have been colored, the item is no longer in resalable condition and cannot be accepted for return.

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return.

Who pays for return shipping?

If you are returning an item because you changed your mind or ordered the wrong item, you are responsible for the return shipping cost. If the item arrived damaged, defective, or was the wrong item, we will cover the cost of return shipping.

How long does it take to receive a refund?

You can expect to receive your refund within 7 to 14 business days of our receipt of your return.

What if my item arrives damaged?

Please contact us within 7 days of delivery. We will replace the item at no cost to you and cover the return shipping if necessary.

Can I exchange an item for a different title?

We recommend returning the original item for a refund and placing a new order for the desired book. This is the fastest way to get the product you want.

Do you charge restocking fees?

No, we do not charge restocking fees for returns that meet our eligibility criteria.

What if I lost my order number?

Please contact us with your name and the email address used for the purchase. We will locate your order in our system.

Can I return a digital product?

No. Due to the nature of digital content, we do not accept returns or offer refunds for digital downloads.

How to Contact Us About Returns

If you have any questions about our return policy, need assistance with a return, or want to initiate a return, please contact us:

  • Email: amazon@mcbooks.com.vn

  • Phone: +84934095039

  • Website: maplecottage.store

  • Address: 5900 Balcones Dr STE 100, Austin, TX 78731

Our customer service team is available during our regular business hours and will respond to your inquiry as quickly as possible.

Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about our return practices.

If you have any questions about our return policy, please do not hesitate to contact us. We are here to help.

Conclusion

At Maple Cottage Publishing LLC, we are committed to your complete satisfaction. Our Return and Refund Policy is designed to be fair, transparent, and customer-friendly. We believe that a positive return experience is just as important as a positive purchasing experience, and we strive to make every interaction with us a pleasant one.

Whether you are a first-time customer or a loyal member of our community, we want you to shop with confidence, knowing that we stand behind every product we sell. If something isn’t right, we will make it right.

Thank you for choosing Maple Cottage Publishing. We look forward to bringing color and joy to your life, one page at a time.