Contact us

At Maple Cottage Publishing LLC, we believe that great communication is the foundation of exceptional customer service. Whether you have a question about our products, need assistance with your order, or simply want to share your coloring creations with us, we are here to listen, respond, and help in any way we can. Our team is dedicated to providing you with the support and guidance you need to make the most of your Maple Cottage experience.

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We Value Your Feedback

Your voice matters to us. Every piece of feedback, whether praise or constructive criticism, helps us grow, improve, and better serve our community of coloring enthusiasts. We read every message we receive and take your suggestions seriously. If you have an idea for a new coloring book theme, a suggestion for improving our website, or a story about how our books have brought joy to your life, we would love to hear it. Your insights inspire us and drive our commitment to excellence.

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How to Reach Us

We offer multiple convenient ways for you to get in touch with our team. Choose the method that works best for you, and we will respond as quickly as possible.

📧 Email

For general inquiries, order assistance, product questions, or any other matter, please email us at:

amazon@mcbooks.com.vn

We aim to respond to all email inquiries within 24 to 48 hours during regular business days. For complex issues that require additional research, we may take a little longer, but we will always keep you updated on our progress.

📞 Phone

For urgent matters or if you prefer to speak with a member of our team directly, you can reach us by phone at:

+840325038966

Our phone lines are open during our regular business hours, and we are happy to assist you with questions about orders, products, shipping, returns, or any other topic. If you reach our voicemail, please leave a clear message with your name, phone number, and a brief description of your inquiry, and we will return your call as soon as possible.

🏢 Physical Address

If you need to send us correspondence, returns, or any other physical items, please use our official company address:

Maple Cottage Publishing LLC
5900 Balcones Dr STE 100
Austin, TX 78731
United States

Please note that this is our corporate headquarters and administrative office. While we do not operate a retail storefront at this location, we are happy to receive mail and packages here. For returns, please follow the instructions in our Return Policy to ensure your return is processed correctly and efficiently.

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Business Hours

Our customer service team is available during the following hours:

We observe major US holidays, and our office may be closed on these days. If you contact us during a holiday period, we will respond as soon as we reopen.

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Online Contact Form

For your convenience, we also offer a contact form on our website. Simply visit maplecottage.store and navigate to the Contact Us page. Fill in your name, email address, subject, and message, and we will receive your inquiry directly in our customer service system.

Using the contact form is often the quickest way to reach us, as it automatically routes your message to the appropriate department. Please be sure to provide as much detail as possible, including your order number if your inquiry relates to a specific purchase, so that we can assist you efficiently.

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Frequently Asked Questions

Before reaching out to us, you may want to check our Frequently Asked Questions (FAQ) page. We have compiled answers to the most common questions our customers ask, covering topics such as:

• How to place an order

• Shipping times and costs

• Return and refund procedures

• Payment methods and security

• Product information and recommendations

• Account management and order tracking

Our FAQ is designed to provide quick, helpful answers so you can resolve your query without needing to wait for a response. You can find it on our website under the Help or Support section.

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Social Media

Stay connected with us on social media! Follow us for updates on new releases, coloring tips, special promotions, and a vibrant community of fellow coloring enthusiasts. We love seeing your completed artwork and sharing it with our community (with your permission, of course).

• Instagram: @MapleCottagePublishing

• Facebook: /MapleCottagePublishing

• Pinterest: /MapleCottagePublishing

• YouTube: Maple Cottage Publishing (for tutorials and coloring inspiration)

Social media is also a great way to reach us for general inquiries. While we may not be able to resolve complex issues as quickly through social media as through email or phone, we monitor our channels regularly and will direct you to the appropriate support channel if needed.

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Newsletter Sign-Up

Would you like to stay in the loop about new arrivals, exclusive deals, and coloring tips? Sign up for our email newsletter! You will be the first to know about:

• New coloring book releases

• Limited-time promotions and discounts

• Artist spotlights and interviews

• Coloring challenges and community events

• Free printable coloring pages

Signing up is easy — just visit our website and enter your email address in the newsletter sign-up box at the bottom of any page. You can unsubscribe at any time, and we will never share your information with third parties.

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Wholesale and Bulk Inquiries

Are you a retailer, educator, or organization interested in purchasing our coloring books in bulk? We offer special pricing and terms for wholesale orders. Whether you are stocking a bookstore, equipping a classroom, or providing coloring books for a corporate event, we can accommodate your needs.

For wholesale inquiries, please contact us directly at amazon@mcbooks.com.vn with the subject line “Wholesale Inquiry.” Please include:

• Your business name and type

• The products you are interested in

• The quantity you wish to order

• Your shipping address

• Any special requirements or deadlines

Our wholesale team will respond promptly with pricing, availability, and shipping information. We are committed to building long-term partnerships with our wholesale customers and providing the same quality and service that our individual customers enjoy.

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Media and Press Inquiries

Members of the media, bloggers, influencers, and reviewers are welcome to contact us for press kits, review copies, interview requests, or other media-related inquiries. We are always excited to share our story and our products with a wider audience.

For media and press inquiries, please email us at amazon@mcbooks.com.vn with the subject line “Press Inquiry.” Please provide details about your publication, platform, or organization, as well as the nature of your request. We will respond as quickly as possible.

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Partnership and Collaboration Proposals

At Maple Cottage Publishing, we are always open to exploring new partnerships and collaborations. Whether you are an artist interested in illustrating for us, a designer with a unique concept, or a company looking to co-brand a product, we would love to hear from you.

To propose a collaboration, please email us at amazon@mcbooks.com.vn with the subject line “Collaboration Proposal.” Include a brief description of your idea, relevant samples of your work (if applicable), and contact information. We review all proposals and will reach out if we see a potential fit.

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Technical Support

If you are experiencing technical issues with our website — such as problems placing an order, logging into your account, or accessing downloadable content — please contact our technical support team at amazon@mcbooks.com.vn. Please provide as much detail as possible, including screenshots if applicable, to help us diagnose and resolve the issue quickly.

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Feedback and Suggestions

We are always striving to improve, and we value your input. If you have feedback about our products, our website, or our service, please let us know. Your suggestions help us identify areas for improvement and ensure that we are meeting the needs and expectations of our customers.

You can send feedback to us at amazon@mcbooks.com.vn with the subject line “Feedback.” Alternatively, you can use the contact form on our website. All feedback is reviewed by our management team, and we take action where appropriate.

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Your Privacy Matters

When you contact us, we may collect personal information such as your name, email address, phone number, and order details. We use this information solely to respond to your inquiry and provide you with the best possible service. We do not share your information with third parties except as necessary to fulfill your request (for example, sharing shipping information with our delivery partners).

For more information about how we handle your personal data, please review our Privacy Policy, available on our website. By contacting us, you consent to our collection and use of your information in accordance with this policy.

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Our Commitment to You

At Maple Cottage Publishing, customer satisfaction is not just a goal — it is a promise. We are committed to:

• Responsiveness: We strive to reply to all inquiries promptly and courteously.

• Clarity: We provide clear, accurate, and helpful information.

• Empathy: We understand that issues can be frustrating, and we approach every customer with patience and understanding.

• Resolution: We work diligently to resolve any issues to your satisfaction.

We measure our success not only by the quality of our products but also by the quality of our interactions with you. If you have a problem, we want to fix it. If you have a question, we want to answer it. If you have a suggestion, we want to hear it.

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A Note About Response Times

While we strive to respond to all inquiries as quickly as possible, please understand that response times may vary depending on the volume of inquiries we receive. During peak periods — such as holidays, new product launches, or promotional events — our response time may be longer than usual. We appreciate your patience and assure you that every inquiry is important to us.

For the fastest response, we recommend using email or our contact form, as these channels allow us to provide detailed, well-considered replies. For urgent matters, phone calls may be more appropriate.

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Thank You for Choosing Maple Cottage

We are honored that you have chosen Maple Cottage Publishing as your source for coloring books and creative inspiration. We take our responsibility to our customers seriously and are committed to providing you with an exceptional experience from start to finish.

Whether you are a first-time visitor or a long-time customer, we want you to know that your satisfaction is our top priority. Our entire team is dedicated to making sure that every interaction with Maple Cottage Publishing is positive, helpful, and memorable.

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Let’s Stay Connected

Even if you do not have a specific question or issue, we would love to hear from you. Share your coloring creations, tell us about your favorite book, or let us know what you would like to see from us in the future. Your stories and ideas inspire us and help us create products that truly resonate with our customers.

You can reach us at any time at amazon@mcbooks.com.vn or by phone at +840325038966. We look forward to connecting with you!

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Contact Information Summary

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We look forward to hearing from you and helping you discover the joy of coloring with Maple Cottage Publishing